TITAN has the best customer service in this industry. I’m always impressed by how responsive, friendly, and competent their staff are at every level from sales and management to scheduling and driving staff. I’ve worked with a lot vendors in document destruction over the past few years (onsite purges, offsite shredding, regular tote service) and my experience with TITAN has consistently been the most stress-free and productive. I can schedule purges quickly, their drivers show up when expected, and I receive accurate, straight-forward invoices.
Further, TITAN also stands out by seeming to have a low staff turnover, at least to my perspective as a client. I’ve had the same contacts there for +3 years and remember having repeat drivers for jobs that are months or years apart. The experience their staff bring really makes a difference.